TRT agent

BrassringJobId: 39318BR - ArbitaJobId: ARBEBAY7110-752856

Job Location

East Grandby, Connecticut - CT

Job Description

•Provide excellent service while managing daily work activities to improve productivity, and maximize efficiency while processing TRT related transactions
• Demonstrate strong listening, speaking, writing, and reading comprehension skills.

• Communicate with customers as a representative of all of StubHub.

• Demonstrate consistency by reasonably following all proper contact handling procedures.
• Handle customer contacts in a friendly, courteous, and timely manner while demonstrating professional telephone and email etiquette.
• Listen carefully and ask clear and concise questions in order to understand each customer issue and confirm that understanding with customers. Express concern and acknowledge customer problems or issues.
• Be friendly and helpful at all times. Demonstrate patience with difficult customers.
• Take responsibility for customer issues. Follow-up in a timely manner when necessary and ensure handoffs are clearly communicated to the receiving party.
• Take the time to make sure StubHub database is current by entering clear, concise and accurate notes in Stubtex for customer telephone and email interactions and by verifying customer information especially telephone numbers and email addresses.
• Other duties as assigned

Job Qualifications

High school diploma or equivalent 
Adhere to established call-in procedures.


Maintain regular on-time attendance


Submit accurate and timely bi-weekly timesheets.


Meet minimum productivity expectations.•Completes proportional number tasks consistent with teammates working under similar circumstances

Outlook, Word, Excel, PowerPoint skills 

Excellent communication skills


Personal and professional conduct that is consistent with StubHub's values  professional relationships with co-workers at all times


Job Salary

Salary commensurate with experience