Serve as the subject matter expert and trusted advisor for one or more business units/support teams in support of the delivery of reporting and analytics solutions. Foster and maintain collaborative relationships with business partners - ensuring goals, customer satisfaction, increased productivity and improved business processes are achieved
Consult with senior business leaders to identify issues that can be informed by metrics and analysis, and deliver data-driven recommendations addressing those issues
Analyze and document reporting and analytics requirements utilizing standard methodologies and processes
Identify, define, collect, understand, and track key business metrics for new and existing initiatives
Work with and lead cross-functional teams to analyze how metrics should be used by the business
Leverage standard and ad-hoc reporting and analyses to review historical information and identify opportunities to influence process improvement and cost drivers
Proactively manage high-level, complex customer reporting issues and reporting/analytics projects
Provide 1st-level support to end-users
Train stakeholders on how to effectively access and use reports and reporting/analytics tools
Job Qualifications
People/Business/Relationship Skills
Proven consultative and relationship-building skills
Well-honed writing skills, tactful verbal/interpersonal communication abilities, and strategic thinking capabilities
Proven track record of developing and delivering customer-focused presentations
Excellent negotiation and decision-making skills
Ability to translate detailed and complex data into understandable conclusions and offer valued solutions
Ability to communicate complex analytics in a structured, clear, and business-focused manner
Must be a proven top performer and team player that enjoy challenging assignments in a high-energy and fast growing workplace. Ability to work under pressure of meeting deadlines
Technical Skills
5 + years of data analysis, analytics, and reporting experience
Strong project management skills, including the ability to develop and lead cross-functional projects
Solid experience with standard requirements gathering, documentation, and testing processes
Expert-level SQL knowledge
Experience using one or more of the following to develop rapid and creative solutions: Excel, Access, Visual Basic, .NET, or statistical packages
Education
Bachelor’s degree in Computer Science, Business (operations or management reporting focus), or a related field