About Bill Me Later, Inc.
Bill Me Later is a leader in the digital payments industry with its popular Bill Me Later product and flexible financing programs. The rapidly growing Bill Me Later network enables top-tier retailers and travel providers to attract high value customers with an effortless payment experience.
The Bill Me Later network includes more than 1000 online stores, catalogs and travel partners including Borders, Blue Nile, Continental Airlines, Hotels.com, JetBlue, Newegg, Overstock, QVC, Toys R Us, US Airways, Walmart.com and Zappos. Millions of consumers and over a thousand businesses rely on the safety and convenience of the Bill Me Later payment solutions when shopping online, via phone and in-store.
Founded in 2000, Bill Me Later is a PayPal company headquartered in Timonium , Md. with additional offices in Hunt Valley , MD and San Francisco , CA . For more information, visit http://www.billmelater.com
Collections Lead is responsible for the collection of delinquent accounts and the support of all Customer Support Associates.In addition, the Lead is responsible for optimizing results and productivity of the Customer Support team through effective communication with staff and management, in regards to operations, processes and policy management.
Duties include:
Provides supervisory support to team in collaboration with Supervisor and Manager
Collections of accounts across all stages of delinquency
Manages escalated calls from team members
Provides training support to new hires and existing team members.
Oversight of processes and procedures to ensure timely processing and operational effectiveness.
Monitors and oversees teams' compliance to regulatory matters. Will review work cases including settlements and hardships. Follow up if necessary with account managers.
Provide support to team to include scheduling, front line response to team questions/needs, and identifying areas for operational improvement.

Education
Diploma or equivalent
Bachelors degree preferred
Experience
2+ years Collections experience preferred
2+ years Customer Service in a call center environment preferred
Some prior formal or informal leadership experience preferred
Knowledge, Skills, and Abilities
Proven ability to work independently and make good decisions with minimal direction.
Ability to manage additional responsibilities while managing and maintaining production standards and goals at the highest level.
Strong communication and negotiation skills
Ability to work in an extremely fluid and dynamic work environment
Advanced knowledge of Microsoft applications
In depth knowledge of MS Windows/Office.

Salary commensurate with experience