Education
BS/BA in languages or related field or equivalent work experience required

Experience
5+ years of writing experience
Native Spanish with fluent English
Excellent translation, writing and editing skills

Knowledge, Skills, and Abilities
Ability to work within tight and often-changing deadlines
Ability to work with and communicate effectively to diverse individuals
Strong organizational and project management skills

Modifying or re-writing kana templates (hotkeys) and FAQs to ensure they are:
Culturally appropriate
Well-written
Accurate
Approved by Compliance/Legal Department
Translating, updating, writing and implementing new templates to reflect product updates
Updating, writing and implementing new FAQs to reflect product updates
Maintaining the Help Center – for example, hiding out-of-date FAQs if necessary
Acting as the content expert for CS content
Working closely with Linguist and Content Managers to maintain local language glossary and style guide
Researching and analyzing customer behavior and working with Product Support to establish content strategies that will improve the user experience
Taking an active role in country-specific or Spanish content projects
Use of project management principles to ensure deliverables are met
Supporting the in-country business unit’s initiatives
Getting involved in website bug spotting/fixing (QA)