About Bill Me Later, Inc.
Bill Me Later is a leader in the digital payments industry with its popular Bill Me Later product and flexible financing programs. The rapidly growing Bill Me Later network enables top-tier retailers and travel providers to attract high value customers with an effortless payment experience.

The Bill Me Later network includes more than 1000 online stores, catalogs and travel partners including Borders, Blue Nile, Continental Airlines, Hotels.com, JetBlue, Newegg, Overstock, QVC, Toys R Us, US Airways, Walmart.com and Zappos. Millions of consumers and over a thousand businesses rely on the safety and convenience of the Bill Me Later payment solutions when shopping online, via phone and in-store.
Founded in 2000, Bill Me Later is a PayPal company headquartered in Timonium , Md. with additional offices in Hunt Valley , MD and San Francisco , CA . For more information, visit http://www.billmelater.com

Directly manage a team of Bill Me Later, Inc. Customer Support Associates and provide appropriate coaching, feedback and development. This includes performance management, corrective action and career development.
Browse work queues and ensure queues are up to date and properly managed
Actively participate in interview and selection process of new Associates
Assist with implementation and process of letter campaigns
Review correspondence received from e-mail and messaging campaigns along with results
Responsible for timesheets, schedules, and payroll including night coverage, and other scheduling functions such as vacation reporting
Ensure staff's compliance with FDCPA.
Assist with floor questions and be a leader by example
Interface regularly with customers, merchants, and other functional areas of the business.
Develop new ideas and test to challenge existing collections processes and make recommendations for improvement to the management team.
Ensure all collection related reports are completed on a timely basis

Education
Bachelor's degree or equivalent work experience
Experience
Minimum 3-5 years collection's experience.
Demonstrated leadership skills.
Prior experience in policy and procedure development and implementation.
Schedule flexibility to include nights and weekends
Knowledge, Skills, and Abilities
Strong communication and negotiation skills.
Ability to work in an extremely fluid and dynamic work environment.
Advanced knowledge of Microsoft applications.
In depth knowledge of MS Windows/Office.
Project management experience.

Salary commensurate with experience